Everything from the 2 lessons of this topic on a few pages: the key idea of each lesson, the diagram to remember, the points to learn and the traps examiners set. Read it, cover it, test yourself.
If events occur singly, independently and at random at a constant mean rate, the number \(X\) in a fixed interval satisfies \(X \sim \text{Po}(\lambda)\) with \(\text{P}(X = r) = e^{-\lambda}\dfrac{\lambda^{r}}{r!}\) for \(r = 0, 1, 2, \ldots\). The mean and the variance are both \(\lambda\), and \(\lambda\) scales in proportion to the length of the interval.
Do not just recite "independent and random". Cambridge wants the condition in context: "the calls arrive independently of each other" or "the mean rate of calls is constant during the day". A condition with no reference to the situation usually earns nothing.
"More than 2" means \(X \ge 3\), so it is \(1 - \text{P}(X \le 2)\), not \(1 - \text{P}(X \le 3)\). Write the inequality in symbols before you calculate; most lost marks here are a boundary slipped by one.
In a two-stage question, do not add the rates to \(\lambda = 6\) for the week and find \(\text{P}(X = 0)\): that is the probability of no faults all week, a different event. Identify what is being counted at each stage.
If \(X \sim B(n, p)\) with \(n > 50\) and \(np < 5\), use \(X \approx \text{Po}(np)\). If \(X \sim \text{Po}(\lambda)\) with \(\lambda > 15\), use \(X \approx N(\lambda, \lambda)\): the variance equals the mean, and a continuity correction of \(0.5\) is needed because a discrete count is replaced by a continuous variable.
State the conditions with numbers: "\(n = 200 > 50\) and \(np = 3 < 5\)". Writing "\(n\) is large and \(p\) is small" with no values often loses the mark, and using \(\text{Po}(np(1-p))\) is wrong: the Poisson parameter is the mean, \(np\).
The standard deviation of \(N(20, 20)\) is \(\sqrt{20}\), not 20. Dividing by 20 is the commonest error in this topic, closely followed by forgetting the continuity correction altogether.
Do not apply a continuity correction when approximating binomial by Poisson. Both are discrete, so \(\text{P}(X \le 2)\) stays \(\text{P}(X \le 2)\).